Platform / Zero Trust Security
Your patients' data
deserves better
Security isn't a feature we added — it's how Eluve was built from day one. Every layer of our platform is designed to keep patient data private, access tightly controlled, and every action fully auditable.
01
Complete Data Isolation
With Eluve Enterprise your clinical data is completely walled off from everyone else's — not with a filter, but at the structural level.
Segmented per organization
Every organization's clinical data is segmented at the structural level. For organizations that need it, we offer dedicated or on-premise deployments for full infrastructure isolation.
Checked on every single request
Every request to access clinical data is validated against a comprehensive set of permission rules before anything is returned. There are no backdoors or shortcuts.
Controls down to the field level
Access isn't just controlled at the record level — we govern who can view, create, edit, or delete data down to individual fields. Sensitive information stays hidden from users who don't need it.
Flexible per-organization permissions
Need to grant elevated access for a specific clinic or practice? Permissions can be adjusted per organization without any code changes or downtime.
02
Role-Based Access Control
Every user sees exactly what they should — from the front desk to the C-suite. No more, no less.
The right access for every role
From front-desk staff to providers, clinic administrators, and platform admins — each person gets exactly the access they need. Users can hold multiple roles across different organizations.
Verified on every action
Permissions are checked on every single operation — not just at login. There's no way to escalate access or bypass controls once inside the platform.
Multiple layers of checks
Every request passes through independent checks: Is this user in this organization? Do they have the right role? Can they see this patient? This appointment? Each layer works independently.
Feature-level access control
Beyond roles, individual capabilities can be toggled per user — controlling who can access advanced features like clinical template management and quality evaluation tools.
03
Authentication & SSO
Your team signs in the way they already do. We handle the rest.
Enterprise single sign-on
Connect your organization's identity provider and your team signs in with the credentials they already use. Users are automatically routed to the right login flow based on their email domain.
Automatic team provisioning
When your identity provider group memberships change, Eluve updates clinic access automatically. Add someone to a group in your directory and they get the right permissions instantly.
Sign in with Google or Microsoft
For organizations that prefer it, team members can sign in with their existing Google or Microsoft accounts — simple, fast, and secure.
Passwordless login
No passwords to remember or reset. Users receive a secure magic link via email that logs them in with a single click.
04
Full Audit Trail
Who did what, when, and why. Every action is recorded so you never have to wonder.
Every change is recorded
Every time a clinical record is created, updated, or deleted, we capture exactly what changed, who changed it, and what the data looked like before and after.
Complete activity history
Logins, session activity, and key user actions are all logged with full context — giving you a complete picture of how the platform is being used across your organization.
Admin actions are fully tracked
When an administrator accesses another user's account for support, every detail is logged — who did it, why, when it started, and when it ended. No exceptions.
Infrastructure-level logging
Every access to our cloud infrastructure — whether reading data, writing data, or administrative — is logged and auditable, giving full visibility from the application layer down.
End-to-end request tracing
Every request gets a unique identifier that follows it through our entire system, making it easy to trace any action from start to finish during audits or investigations.
05
Encryption & Secret Management
Your data is protected in transit and sensitive credentials are never exposed.
Encrypted in transit
All data moving between your device and our platform is encrypted using the latest standards. Outdated protocols are completely blocked.
Secrets never in plain text
Sensitive credentials are stored in a dedicated vault with automatic versioning. They're never hardcoded, never in config files, and never exposed.
06
Patient Privacy Protection
Sensitive patient information is automatically detected and removed before it can be exposed.
Automatic PHI redaction
Patient names, dates of birth, addresses, and other identifiers are automatically detected and removed before data is used for analytics, model improvement, or evaluation.
Smart de-identification
Our AI-powered redaction preserves the clinical context you need — like relevant dates and conditions — while stripping out anything that could identify a patient.
Built to handle scale
Long clinical transcripts and large datasets are processed efficiently, with quality metrics tracked throughout to ensure redaction accuracy stays high.
07
Data Retention & Deletion
Your data is kept only as long as you need it — then permanently and verifiably erased.
Configurable retention schedules
Audio recordings, transcripts, and clinical outputs can each have their own retention period. When the time comes, data is permanently and verifiably deleted.
Safe, two-stage deletion
Records are first hidden from all users, then permanently erased on a schedule — including audio files, transcript content, and any related processing data. Nothing lingers.
08
Hardened Infrastructure
Every entry point is locked down, continuously monitored, and built to resist attack.
Strict origin controls
Only approved applications can communicate with our platform. Requests from unauthorized sources are rejected before they reach our systems.
Continuous vulnerability scanning
Our infrastructure is continuously scanned for vulnerabilities, misconfigurations, and compliance gaps — catching issues before they become problems.
Time-limited support access
When support staff need to assist with an account, sessions are time-limited, require a documented reason, and expire automatically. Every action is logged.
Every connection is authenticated
Whether it's a standard request or a real-time connection, every channel requires authentication. There are no unauthenticated entry points.
Compliance you can trust
HIPAA
Fully compliant with the Health Insurance Portability and Accountability Act at every layer.
SOC 2
Type II certified for security, availability, and confidentiality.
BAA
Business Associate Agreements available for all customers handling protected health information.
Zero trust, zero compromises
Our architecture was designed from day one with healthcare data security as the foundation — not an afterthought.